Support

Need help with one of our apps? We're happy to help.

Contact us

Email hello@easthillsoftware.co.uk. Please tell us which app you're using, the type of phone and what happened. We aim to reply within two working days.

Ride Check

I've lost or changed my phone

If you turned on Cloud backup (My rides › Cloud backup), install Ride Check on the new phone, tap Already use Ride Check? Sign in on the first screen and sign in with the same email address. Your records will load onto the new phone.

I've forgotten my password

On the sign-in screen, tap Forgot password and we'll email you a link to set a new one.

How do I delete my account?

In the app, go to My rides › Cloud backup › Delete account. See deleting your Ride Check account for full details, including how to ask us to delete it if you no longer have the app.

Card payments

Card payments in Ride Check are processed by Stripe and paid into your own Stripe account. For questions about a payout or a disputed payment, contact Stripe from your Stripe dashboard, or email us and we'll help.